Shipping

Do you ship internationally?

Yes! We are able to ship to many international locations through FedEx. A shipping fee at checkout covers the cost of shipping, duties, tariffs, and taxes. Simply enter your shipping address during the first step of checkout to get a quote on those fees. 

If you live outside of our supported shipping regions, you can check out our dealer page to see if there are any distributors near you. You can also use a package forwarding service like reship.com to have your order forwarded to you from a US address.

Unfortunately, we are not able to ship to APO & FPO addresses as we do not use USPS. We are very sorry for any inconvenience this causes. You may be able to use a third-party forwarding company to have a package forwarded to an APO/FPO address; if you contact us to let us know what you’re interested in purchasing, we can provide you with the packaging dimensions that you’ll need in order to get a quote.

Cat Exercise Wheel

Can I return the wheel if my cat won't use it?

60-Day Risk-Free Returns

We understand that not every cat will take to the wheel, so we offer a 60-day risk-free return policy. Returned wheels are recycled, with the plastic ground and re-molded into new parts. Steel bars and rollerblade wheels are also recycled. The only non-recyclable components are the traction pads, rubber bumpers, and cardboard boxes.

Contiguous USA orders only. AK, HI, and international orders can still return the wheel in 60 days, but the shipping cost is the responsibility of the customer.

There are two factors to keep in mind when considering the wheel for your cat:

  1. Energy level: Cats that like to run through the house, climb every surface they can reach, and are constantly looking for ways to play and entertain themselves are considered mid- to high-energy and will take to the wheel most easily. Cats that prefer to sleep most of the day may take longer to train or may not be inclined to use the wheel on their own. 
  2. Trainability: Curious, playful cats that can be encouraged to do simple tasks (such as jumping on a chair for a treat or with a toy) will be easy to train to the wheel. If your cat has no interest in this kind of play, it may be very hard to get them interested in the wheel.

Training is key! Unlike mice, cats don’t have an instinctive urge to run on a wheel and aren’t likely to just hop on and go. Using treats or toys, you’ll want to slowly encourage your cat to approach the wheel, then get on it, and then start walking. You can check out our training video here.

Every cat is unique, and training time will vary depending on their energy level, interest, responsiveness, and the consistency of the training. On average, training typically takes 2-3 weeks for cats that have no prior experience with a wheel. Stubborn or low energy cats are likely to take longer. For the best chance of success, make sure you can commit to training your cat for about 5-10 minutes each day for at least a few weeks.

Any breed of cat can take to the wheel! Active breeds like bengals, sphynxes, and savannahs will often take to it the fastest, but we’ve seen plenty of other cats use it too, from Munchkins to Ragdolls to mixed breed cats and rescues. It isn’t so much about the breed as it is the energy level of your cat and the amount of training you put in.

The wheel is designed to hold up to 25 lbs, so it can accommodate most big cats. Exceeding this weight limit is likely to cause faster wear on parts and may compromise the base’s integrity. This item is not intended for use by larger pets or by children.

Heavier-set cats can definitely use the wheel as long as they are under the weight limit. It may take a little more effort to get them using the wheel, especially if they have a lower energy level than most cats. The key is in the training and making sure that the reward they are receiving is worth the effort until they start to realize how much they can enjoy the wheel without an incentive. Patience and consistency with your training routine are a must!

Once your cat starts using the wheel regularly you’re likely to see some weight loss, but this can be offset somewhat by muscle gain. Even if your cat’s total weight doesn’t drop dramatically, they'll become visibly leaner and more fit as they burn off excess fat.

Yes, a declawed cat can use and enjoy the wheel just fine! The foam pads on the inner surface provide all the traction a cat could need, claws or no. Felt pads will provide even more, if that is a concern. As for tripods and blind cats, they can take to a wheel just as well as any other. You may need to adjust your training routine a bit to account for any special needs, and the training period may take a little longer, but they enjoy running, too!

While the wheel hasn’t been officially tested with dogs, we’ve definitely seen some small breeds using it! Since they tend to run harder than cats, we don’t recommend allowing dogs over 15 lbs to try it out. You may also see parts wear down faster.

If your cat is too spooked by the wheel to go near it, try bringing it down to their level. Take it off the base and lay it on its side on the floor, and give your cat some time to approach it and get used to it. You can even use some toys or treats to entice them into jumping into the middle area and playing around it. Once they seem at ease, put the wheel back up and focus on just getting them comfortable with being near it, until you can move up to having them step on the wheel. Don’t ever force them on it, as that can create a long-lasting negative association with the wheel.

The cat wheel can be cleaned by taking it outside and spraying it with a hose or wiping it down with a wet towel. Felt pads can be vacuumed off with a hose attachment. Traction pads will wear down over time and can be replaced simply by peeling off the old ones and sticking on new ones.

While the wheel is intended for use indoors, it can be safely used outside in a catio. Avoid exposing the wheel to direct UV light and extreme temperatures as much as possible, as these can damage the plastic.

Yes, the traction pads are meant to be replaced periodically. They function like big stickers, so all you need to do is find the seam between two pads, grab the edge, and peel it up and off. If the pad doesn’t want to come off easily, warming it up first with a hairdryer will help loosen the grip of the adhesive so that you can get it off.

To purchase replacement traction foam pads, visit:
Traction Pads

We recommend a hard surface for the wheelbase for optimum stability; tile, wood, linoleum, or concrete is best. However, the wheel will also usually work well with thinner or low pile carpet. If the wheel needs to be in a room with soft or thick carpet, sliding a wooden board under the base will provide a uniform, stable surface for better balance.

Giant Scratching Tower

Is the Giant Scratching Tower a good fit for my cat?

Four factors to keep in mind when considering a cat tree for your cat:

  1. Scratching behavior: If your cat is known for scratching furniture and other surfaces, they can benefit from a dedicated scratching surface designed to channel their instincts safely.
  2. Perch in high places: If their favorite hobby is looking out the window or finding comfort in high places, the cat tree will offer them a safe and comfortable resting area.
  3. Energy level: If they have a moderate to high energy level, the cat tree will offer them a good outlet for expending some of that energy, and they’ll be more open to trying it out.
  4. Weight: Designed with large and active cat breeds in mind, the cat tree can hold up to 25 lbs. That’s almost twice the average weight of most cats!

Use a cat wand or their favorite treat to get them to pounce and jump on the scratching post. Once they feel more comfortable climbing, lead them to the cat perch. To spark the cat’s interest, sprinkle catnip on the scratching surface.

 

The Giant Cat Tree will need to be assembled when it arrives, but the design is simple and assembly can be completed quickly.

For assembly instructions and videos, please visit our Tutorials Page.

The Giant Scratching Tower is designed for indoor use only.

To keep your Giant Scratching Tower looking brand new:

  • Premium Plywood: Wipe the surface with a damp cloth and dry with a separate cloth.
  • Bed Cushion Cover: Machine washable in cold water; use mild detergent and air dry.
  • Bed Cushion: Remove the solid foam pad from the cover and let it air out in a dry space. Do not soak or machine wash.
  • Woven Sisal Sleeve: Spot clean or unzip and lay flat to vacuum; do not wash. The woven sisal sleeve will typically last at least 6-8 months, depending on daily usage. We recommend turning it around every other month to get the most out of your sisal sleeve.

Woven Sisal Sleeve: Shop Replacement